Maisonette Integration Setup Guide

This guide explains how to connect your Maisonette account to Helm, enabling automated order imports, real-time inventory synchronisation, and centralised fulfilment management. Once connected, you can manage Maisonette alongside your other sales channels directly from Helm.

Last updated 4 months ago

What is Maisonette

Maisonette is a US-based online retailer specialising in high-quality children’s fashion, toys, and lifestyle products. Integrating Maisonette with Helm allows automated order imports, synchronised stock levels, and efficient fulfilment across multiple sales channels.

PROS ✅

CONS ❌

Access to a premium children’s lifestyle customer base.

Requires valid API credentials issued by Maisonette.

Real-time synchronisation of orders, inventory, and fulfilment.

SKUs must match between Helm and Maisonette for accurate synchronisation.

Centralised management of dispatch and tracking updates.

Product mapping may be required for certain categories.

Streamlined multichannel operations through Helm.

Onboarding and approval processes may vary depending on seller account status.

Step-by-Step Setup

Step 1: Start the Maisonette integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for Maisonette, and select Add / Install.

Note: You must have an active Maisonette account with valid API credentials.

Step 2: Obtain and Enter Your Credentials

Maisonette will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Name – Assign a clear label (e.g., Maisonette Store).

  • API URL – Enter the full API endpoint URL provided by Maisonette.

  • API Key – Paste the API key issued by Maisonette.

  • Selected Channel – Choose the specific Maisonette channel you wish to connect.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Additional Credential Settings – Choose any additional configuration settings.

  • Settings – Select the warehouse for fulfilment and configure shipping SLAs.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure company details for invoices and branding.

  • Commercial Invoice – Enter VAT ID and company address if required.

  • Despatch Emails – Decide whether Helm should send dispatch notifications and tracking updates.

  • Feedback Emails – Enable order feedback emails if required.

🔐 Credentials should correspond with those used to access your Maisonette account.

Step 3: Save and Activate

Once the credentials are submitted, Helm will verify the connection with Maisonette. After successful verification, the channel will be activated, and order imports, inventory updates, and fulfilment information will begin syncing automatically according to your configured settings.

Completion

Your Maisonette channel is now fully integrated with Helm. Orders will import automatically, inventory levels will stay accurate, and fulfilment updates will synchronise in real time. This ensures efficient operations and centralised management of your Maisonette sales channel within Helm.