The Despatch Company Hub Integration Setup Guide

This guide explains how to connect your The Despatch Company Hub account to Helm, enabling automated order import, real-time inventory synchronisation, centralised fulfilment, and streamlined supplier management so you can manage Despatch Company Hub operations alongside your other sales channels from a single interface.

Last updated 4 months ago

What is The Despatch Company Hub

The Despatch Company Hub is a UK-based logistics and fulfilment provider, offering shipping, parcel management, and delivery services for online retailers. Integrating The Despatch Company Hub with Helm allows sellers to automate order dispatch, track shipments, synchronise inventory, and manage fulfilment efficiently across multiple sales channels.

PROS ✅

CONS ❌

Access to automated fulfilment and parcel management services.

Requires a fully approved Despatch Company Hub account and API access.

Centralised management of orders, dispatch, and inventory in Helm.

Order and stock data must comply with Despatch Company Hub’s formatting standards.

Supports carrier tracking, dispatch notifications, and SLA monitoring.

Shipping and returns policies must be consistent with Helm’s integration setup.

Step-by-Step Setup

Step 1 — Start the Despatch Company Hub integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for The Despatch Company Hub, and select Add / Install.

Note: You must have an approved account with The Despatch Company Hub before live orders can be processed.

Step 2 — Obtain and enter your credentials

The Despatch Company Hub will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Active – Toggle Is Active to enable the channel.

  • Name – Assign a clear label (e.g., Despatch Company Hub UK).

  • Access Token – Paste the access token or Access Token provided by The Despatch Company Hub.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Credentials – Choose any additional configuration settings to tailor the integration to your operational requirements.

  • Settings – Select the warehouse from which goods will be despatched for this integration and select any additional settings you may require.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure your Company Information for this sales channel; by default, details from General Settings will be used.

  • Commercial Invoice – Set up Commercial Invoice Information specific to this channel, or retain those from General Settings.

  • Despatch Emails – Decide whether Helm should transmit order despatch emails with carrier tracking information; configure as required.

  • Feedback Emails – Elect to send order feedback emails; configure accordingly.

🔐 Credentials should correspond with those used to access your Despatch Company Hub account.

Step 3: Save and Activate

Click Submit (or Save) to store your credentials.

Helm will attempt to connect to The Despatch Company Hub. On success, you’ll see a confirmation and the channel will be active. Orders, inventory updates, and tracking information will begin synchronising automatically.

If errors occur:

  • Verify your Despatch Company Hub account is fully approved.

  • Confirm the API key or credentials are valid.

  • Ensure dispatch and parcel information meets required standards.

Completion

Once connected, your Despatch Company Hub channel will be fully manageable from Helm: orders will import automatically, dispatch and inventory updates will synchronise, and your operations will stay efficient and fully integrated with your fulfilment workflows.