DHL eCommerce Integration Guide

Integrate your DHL eCommerce account with Helm to streamline your shipping operations, automate tracking, and ensure reliable fulfilment

Last updated 3 months ago

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account

  2. Navigate to:
    Settings → Courier Integrations

  3. Click + Add New Courier in the bottom-right corner

  4. Search for DHL eCommerce in the list of available couriers

  5. Click Install

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g. DHL eCommerce – UK Delivery)

Auth Company

Your company name in Helm

Testing

Toggle Yes if you wish to run in test mode (no live transmissions will be sent)

Pickup Account ID

Provided by DHL eCommerce

Client ID

Provided by DHL eCommerce

Client Secret

Provided by DHL eCommerce

Distribution Center

Provided by DHL eCommerce

Returns Company Name

Provided by DHL eCommerce

Returns Name

Provided by DHL eCommerce

Returns Address 1

Provided by DHL eCommerce

Returns Address 2

Provided by DHL eCommerce

Returns City

Provided by DHL eCommerce

Returns County

Provided by DHL eCommerce

Returns Postcode

Provided by DHL eCommerce

Returns Country ISO

Provided by DHL eCommerce

Returns Phone

Provided by DHL eCommerce

Returns Email

Provided by DHL eCommerce

🔐 You must request these credentials directly from DHL eCommerce if you have not already received them.

Step 3: Enable Testing Mode (Optional)

If you are setting up this courier for trial purposes or sandbox testing:

  • Set the Testing toggle to Yes

  • This prevents live data from being sent to DHL eCommerce

  • You may switch it to No once the setup is complete and verified

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy

  2. Click Save Changes at the bottom of the form

  3. A confirmation message will appear once successfully integrated

Completion

Congratulations - DHL eCommerce is now fully integrated with Helm. You can begin dispatching orders through the system, and tracking will sync accordingly.

📌 You can return to Settings → Courier Integrations to update or review this configuration at any time.