The Pallet Network (TPN) Integration Guide

Integrate your The Pallet Network (TPN) account with Helm to streamline palletised freight operations, automate label generation, and synchronise delivery tracking. Once connected, all shipments and fulfilment processes can be managed efficiently from your Helm dashboard.

Last updated 3 months ago

Who is The Pallet Network (TPN)?

The Pallet Network (TPN) is one of the UK’s premier palletised freight distribution networks, offering reliable next-day and economy pallet delivery services. By integrating TPN with Helm, you can automate order transmission, generate pallet labels, and track deliveries in real time - all within one platform.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for The Pallet Network (TPN) in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g., The Pallet Network).

Auth Company

Enter your company name in Helm (e.g., company name).

Test Account

Toggle No for live operation. Set to Yes for sandbox testing.

Username

Enter the username provided by TPN.

Password

Enter the password provided by TPN.

Customer Account

Enter your TPN customer account number.

Depot Number

Enter your depot number as assigned by TPN.

🔐 Ensure all credentials are obtained directly from The Pallet Network (TPN) and entered exactly as provided to avoid connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once configuration is verified, switch Test Account back to No for live operation.

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once the integration is successfully completed.

Completion

Your The Pallet Network (TPN) integration is now active in Helm. You can start dispatching pallet shipments, printing labels, and monitoring deliveries directly through Helm.

📦 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.