DPD C2C Integration Guide

Integrate your DPD C2C account with Helm to streamline your shipping operations, automate tracking, and ensure reliable fulfilment

Last updated 3 months ago

Step-by-Step Setup

Step 1: Access the Integration Page

Log in to your Helm account
Navigate to:
Settings → Courier Integrations
Click + Add New Courier in the bottom-right corner
Search for DPD C2C in the list of available couriers
Click Install

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field	Description
Name	Enter a custom name for this integration (e.g. `DPD C2C – UK Delivery`)
Auth Company	Your company name in Helm
Testing	Toggle Yes if you wish to run in test mode (no live transmissions will be sent)
Username	Provided by DPD C2C
Password	Provided by DPD C2C
Account no	Provided by DPD C2C
Contract Name	Provided by DPD C2C
Contract Phone	Provided by DPD C2C
Contract Company Name	Provided by DPD C2C
Contract Country ISO	Provided by DPD C2C
Contract Postcode	Provided by DPD C2C
Contract Address 1	Provided by DPD C2C
Contract Address 2	Provided by DPD C2C
Contract City	Provided by DPD C2C
Contract County	Provided by DPD C2C

🔐 You must request these credentials directly from DPD C2C if you have not already received them.

Step 3: Enable Testing Mode (Optional)

If you are setting up this courier for trial purposes or sandbox testing:

Set the Testing toggle to Yes
This prevents live data from being sent to DPD C2C
You may switch it to No once the setup is complete and verified

Step 4: Save and Finalise

Review all fields to ensure accuracy
Click Save Changes at the bottom of the form
A confirmation message will appear once successfully integrated

Completion

Congratulations - DPD C2C is now fully integrated with Helm. You can begin dispatching orders through the system, and tracking will sync accordingly.

📌 You can return to Settings → Courier Integrations to update or review this configuration at any time.