Smart Track (SpringGlobal) Integration Guide

Integrate your Smart Track (SpringGlobal) account with Helm to automate parcel dispatch, generate shipping labels, and synchronise tracking updates. Once connected, all shipments and fulfilment data can be managed directly within Helm.

Last updated 3 months ago

Who is Smart Track (SpringGlobal)?

Smart Track (SpringGlobal) is a logistics provider specialising in international parcel delivery and tracking services. Integrating SpringGlobal with Helm allows automated order imports, centralised fulfilment management, and real-time tracking of shipments, improving efficiency and delivery accuracy.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for SpringGlobal in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g., SpringGlobal).

Auth Company

Enter your company name in Helm (e.g., company name).

Test Account

Toggle No for live operation. Set to Yes if testing.

Client ID

Enter the Client ID provided by SpringGlobal.

Client Secret

Enter the Client Secret provided by SpringGlobal.

🔐 Ensure all credentials are obtained directly from SpringGlobal and entered exactly as provided to avoid connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once configuration is verified, switch Test Account back to No for live operation.

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once the integration is successfully completed.

Completion

Your Smart Track (SpringGlobal) integration is now active in Helm. You can begin creating shipments, generating labels, and tracking deliveries automatically.

📦 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.