Whistl Integration Guide

Integrate your Whistl account with Helm to automate parcel dispatch, generate shipping labels, and synchronise tracking updates. Once connected, all shipments and fulfilment operations can be managed efficiently within Helm.

Last updated 3 months ago

Who is Whistl?

Whistl is a UK-based logistics and parcel delivery provider offering both domestic and international shipping solutions. Integrating Whistl with Helm enables automated order processing, label creation, and real-time tracking for streamlined fulfilment.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for Whistl in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g., Whistl).

Auth Company

Enter your company name in Helm (e.g., company name).

Test Account

Toggle No for live operation. Set to Yes if using a test account.

Username

Enter the username provided by Whistl.

Password

Enter the password provided by Whistl.

Account

Enter your Whistl account number.

Department

Enter the department associated with your account.

Track API Key

Enter the tracking API key provided by Whistl.

🔐 Ensure all credentials are entered exactly as provided by Whistl to avoid connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once configuration is verified, switch Test Account back to No for live operation.

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once the integration is successfully completed.

Completion

Your Whistl integration is now active in Helm. You can start creating shipments, generating labels, and tracking parcels automatically.

📦 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.