Tuffnells Integration Guide

Integrate your Tuffnells account with Helm to automate pallet and parcel dispatch, generate shipping labels, and synchronise tracking updates. Once connected, all shipments and fulfilment operations can be managed efficiently within Helm.

Last updated 3 months ago

Who is Tuffnells?

Tuffnells is a UK logistics and courier service specialising in palletised and bulk deliveries for businesses. Integrating Tuffnells with Helm allows merchants to automate shipment creation, label printing, and tracking updates, streamlining eCommerce fulfilment workflows.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for Tuffnells in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g., Tuffnells).

Auth Company

Enter your company name in Helm (e.g., company name).

Test Account

Toggle No for live operation. Set to Yes for sandbox testing.

Account Number

Enter the account number provided by Tuffnells.

Sequence Number

Enter your sequence number from Tuffnells.

Trader Code

Enter your trader code assigned by Tuffnells.

FTP Hostname

Enter the FTP hostname provided by Tuffnells.

FTP Username

Enter the FTP username provided by Tuffnells.

FTP Password

Enter the FTP password provided by Tuffnells.

🔐 Ensure all credentials are obtained directly from Tuffnells and entered exactly as provided to avoid connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once configuration is verified, switch Test Account back to No for live operation.

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once the integration is successfully completed.

Completion

Your Tuffnells integration is now active in Helm. You can start creating shipments, generating labels, and tracking orders automatically.

📦 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.