Deutsche Post Integration Guide

Integrate your Deutsche Post account with Helm to streamline your shipping operations, automate tracking, and ensure reliable fulfilment

Last updated 3 months ago

Step-by-Step Setup

Step 1: Access the Integration Page

Log in to your Helm account
Navigate to:
Settings → Courier Integrations
Click + Add New Courier in the bottom-right corner
Search for Deutsche Post in the list of available couriers
Click Install

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field	Description
Name	Enter a custom name for this integration (e.g. `Deutsche Post – UK Delivery`)
Auth Company	Your company name in Helm
Testing	Toggle Yes if you wish to run in test mode (no live transmissions will be sent)
Client ID	Provided by Deutsche Post
Client Secret	Provided by Deutsche Post
Account Number	Provided by Deutsche Post
Contact Name	Provided by Deutsche Post
Pickup Type	Obtain this from your Deutsche Post account manager or support team
Pickup Location	Provided by Deutsche Post
Pickup Time Slot	Provided by Deutsche Post
Telephone Number	Provided by Deutsche Post

🔐 You must request these credentials directly from Deutsche Post if you have not already received them.

Step 3: Enable Testing Mode (Optional)

If you are setting up this courier for trial purposes or sandbox testing:

Set the Testing toggle to Yes
This prevents live data from being sent to Deutsche Post
You may switch it to No once the setup is complete and verified

Step 4: Save and Finalise

Review all fields to ensure accuracy
Click Save Changes at the bottom of the form
A confirmation message will appear once successfully integrated

Completion

Congratulations - Deutsche Post is now fully integrated with Helm. You can begin dispatching orders through the system, and tracking will sync accordingly.

📌 You can return to Settings → Courier Integrations to update or review this configuration at any time.