Parcelforce Integration Guide

Integrate your Parcelforce account with Helm to automate parcel dispatch, generate shipping labels, and synchronise tracking updates. Once connected, all orders and fulfilment data can be managed directly within Helm.

Last updated 3 months ago

Who is Parcelforce?

Parcelforce Worldwide is a UK-based courier service specialising in domestic and international parcel deliveries. Integrating Parcelforce with Helm enables automated order imports, real-time stock updates, and centralised fulfilment management, helping ensure timely delivery and accurate tracking.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for Parcelforce in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g., Parcelforce).

Auth Company

Enter your company name in Helm (e.g., companyname).

Test Account

Toggle No to disable test mode and enable live shipments.

Username

Enter your Parcelforce account username.

Password

Enter your Parcelforce account password.

Contract Number

Enter your Parcelforce contract number.

🔐 Ensure all credentials are obtained directly from Parcelforce and entered exactly as provided to avoid authentication or connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once the setup is verified, switch Test Account back to No for live operations.

Step 4: Save and Finalise

  1. Review all entered credentials for accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once your Parcelforce integration is successfully connected.

Completion

Your Parcelforce integration is now live in Helm. You can begin dispatching parcels, generating shipping labels, and tracking shipments automatically.

📌 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.