XDP Integration Guide

Integrate your XDP account with Helm to automate parcel dispatch, generate shipping labels, and synchronise tracking updates. Once connected, all shipments and fulfilment operations can be managed efficiently within Helm.

Last updated 3 months ago

Who is XDP?

XDP is a logistics provider specialising in domestic and international parcel delivery. Integrating XDP with Helm enables businesses to automate order fulfilment, generate shipping labels, and track shipments in real time.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for XDP in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a descriptive name for this integration (e.g., XDP).

Auth Company

Enter your company name in Helm (e.g., company name).

Test Account

Toggle No for live operation. Set to Yes for sandbox testing.

Account Number

Enter the account number provided by XDP.

Access Key

Enter the access key provided by XDP.

🔐 Ensure credentials are entered exactly as provided by XDP to prevent connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once configuration is verified, switch Test Account back to No for live operation.

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once the integration is successfully completed.

Completion

Your XDP integration is now active in Helm. You can start creating shipments, generating labels, and tracking parcels automatically.

📦 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.