The Delivery Group Integration Guide

Integrate your The Delivery Group account with Helm to automate parcel dispatch, generate shipping labels, and synchronise tracking updates. Once connected, all fulfilment operations can be managed seamlessly within Helm.

Last updated 4 months ago

Who is The Delivery Group?

The Delivery Group, is one of the UK’s leading eCommerce delivery specialists, offering domestic and international postal logistics solutions. Integrating with Helm allows merchants to automate shipping, streamline order fulfilment, and maintain real-time tracking visibility for every parcel.

Step-by-Step Setup

Step 1: Access the Integration Page

  1. Log in to your Helm account.

  2. Navigate to Settings → Courier Integrations.

  3. Click + Add New Courier in the bottom-right corner.

  4. Search for The Delivery Group in the list of available couriers.

  5. Click Install to begin setup.

Step 2: Fill in the Required Credentials

Once installed, a setup form will appear. Complete the following fields:

Field

Description

Name

Enter a custom name for this integration (e.g., The Delivery Group).

Auth Company

Enter your company name in Helm (e.g., company name).

Test Account

Toggle No for live operation. Set to Yes if testing.

Username

Enter the username provided by The Delivery Group.

Password

Enter the password provided by The Delivery Group.

Client Name

Enter the client name as registered with The Delivery Group.

🔐 Ensure all credentials are obtained directly from The Delivery Group and entered exactly as provided to avoid connection issues.

Step 3: Enable Testing Mode (Optional)

If you want to test the integration before going live:

  1. Set Test Account to Yes to perform sandbox testing without sending live shipments.

  2. Once configuration is verified, switch Test Account back to No for live operation.

Step 4: Save and Finalise

  1. Review all fields to ensure accuracy.

  2. Click Save Changes at the bottom of the form.

  3. A confirmation message will appear once the integration is successfully completed.

Completion

Your The Delivery Group integration is now active in Helm. You can begin dispatching orders, printing labels, and tracking parcels directly through your Helm dashboard.

📦 You can return to Settings → Courier Integrations at any time to review, update, or modify this configuration.