Sales Channels Additional Options

This page provides a comprehensive explanation of the configuration options available when setting up and managing a sales channel within Helm. Each option plays a pivotal role in ensuring orders, fulfilment, stock, and customer information are synchronised effectively between Helm and your connected marketplaces.

Last updated 12 months ago

Use the contents below to navigate through each area of configuration.

Amazon Settings

Field	Description
Use Fulfilment Latency	Whether to enable latency handling, affecting the estimated delivery time.
Fulfilment Latency Interval	Number of days added as a buffer for order processing.
Use Asin As SKU	Uses Amazon ASIN (unique identifier) as the SKU in WMS.
Use Multiple Fulfilment Tracking Number	Allows handling multiple tracking numbers for one order.
Use Listing API	Enables integration with Amazon's API to manage product listings.
Use Ship From Location	Allows specifying a physical warehouse address for shipping.
Ship From Location Name / AddressLine1 / AddressLine2 / City / StateOrProvinceCode / PostalCode / CountryCode	Full physical address info used for shipping or seller location purposes.
Email	Contact email for Amazon sales channel (likely for notifications or support).
Phone	Contact number for shipping labels or seller account info.

eBay Settings

Field	Description
Use Partial Fulfilment	Allows partial order shipments if stock is unavailable.
Add Ref Number To Shipping Address	Adds reference number (e.g. order ID) to the shipping label.
Auto Calculate Tax	Automatically calculates sales tax based on customer location.
Use Restricted Location Products / Orders	Filters out items or orders from restricted regions.
Auto Calculate Tax Rate	Dynamically calculates the rate, possibly using integrated services.
Country Taxes	Defines tax rules per country (used for international eBay stores).

Shopify Settings

Field	Description
Fetch Cancelled Orders	Syncs cancelled orders from Shopify to Helm WMS.
Fetch Pos Orders	Imports Point of Sale (in-store) orders.
Get Partially Paid Orders	Enables sync of unpaid or deposit-based orders.
Use Xendo Plugin	Likely a 3rd-party plugin used in tandem with Shopify (may vary).
Get Unpaid Orders	Pulls in orders that haven’t yet been paid (useful for B2B scenarios).
Notify Customer	Triggers customer notifications (e.g. order dispatched).
Use Restricted Location Products / Orders	Avoids fulfilling items/orders from banned or unsupported areas.
Use Default Order Import Delay	Introduces delay before order is imported (e.g. to allow fraud check).
Multiple Fulfilment Tracking	Handles multiple shipments (and tracking) for a single order.
Get Products Limit	Caps how many products are fetched in one sync operation.
Use What3words	Uses What3Words addressing format for location accuracy.
Use Default Shipping Method / Default Shipping Method	Assigns a default courier/method if one isn’t specified.
Exclude Fulfilled Order Items	Avoids importing already-fulfilled line items.
Fetch Order Meta Fields	Pulls in custom order-level metadata (used for custom workflows).
Auto Hold Fraud Orders	Automatically places high-risk orders on hold.
Fraud Score Threshold	Minimum fraud score required to flag an order.
Use Local Pickup	Allows pickup instead of delivery.
Get Authorised Orders	Imports orders authorised (but not captured) in Shopify.
Default Location	Sets a default inventory location for all Shopify orders.

TikTok Settings

Field	Description
Use Default Order Import Delay	Adds a time buffer before TikTok orders are imported (e.g. fraud prevention).
Exclude Fulfilment By TikTok	Ignores orders fulfilled by TikTok itself (e.g. TikTok Fulfilment service).
Fetch Tracking Info	Pulls in tracking updates for shipped TikTok orders.
Use Webhook For Cancellation	Enables real-time cancellation sync using webhooks.
Notification Emails	Email addresses to notify for TikTok-related order updates or errors.

Was this helpful?

Still need help? Share an idea