Can you Set Up Allowed Despatch Dates on Helm?

Yes, setting up allowed despatch dates within Helm is an invaluable safeguard to ensure that orders are not shipped prematurely or on unintended dates. This feature provides administrators with the flexibility to control precisely when items may be dispatched, enhancing both operational accuracy and customer satisfaction.

Step 1: Enabling the Allowed Despatch Date Feature

Begin by navigating to the ‘General Settings’ section within the Helm dashboard. Once there, select ‘Packing’ from the available options. In the Packing settings, use the search function to locate the ‘Enable Allowed Despatch Date Feature’. Toggle this option to ‘YES’ to activate the functionality.

Step 2: Setting an Allowed Despatch Date for an Order

To assign a specific despatch date to an order, open the order in question. At the top of the order page, you will see a prominent blue button labelled ‘Allowed Despatch Date’. Click this button to open a calendar interface, from which you may select your desired despatch date. Once the date is chosen, the system will enforce this restriction, preventing the order from being shipped before the specified date.

Should you attempt to ship the order ahead of the allowed date, Helm will display a conspicuous red error message in the top right corner of the screen, clearly indicating that the action is not permitted.

Step 3: Enabling Allowed Despatch Dates via the API

For those who prefer to automate the process or integrate with external systems, the allowed despatch date can also be set using the Helm API.

Simply include the parameter ‎"allowed_despatch_date": "31-10-2025" in your API request, replacing the date with your preferred value. This will configure the restriction for the relevant order without manual intervention.

By following these steps, you can ensure that your despatch operations remain orderly, compliant, and tailored to your organisation’s specific requirements.