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Actionable how-to articles to help you accomplish tasks in Helm quickly and confidently - from warehouse setup to daily operations.

How-To Centre

Welcome to Helm, your central command for warehouse operations. 
This guide is designed to help new users transition seamlessly from first login to a fully operational warehouse management system. You will learn how to configure core settings, manage inventory, integrate courier services, and optimise your fulfilment workflows. 
Whether you're onboarding a new team or setting up a new warehouse, this guide ensures you can get Helm up and running efficiently - with precision and confidence.

Getting Started with Helm

Finding ways to make the system work harder for you, so that you don't have to

New Improvements

Choose to Integrate any of our many Sales Channels

Sales Channels

Access courier integrations and add courier services effortlessly.

Courier Integrations

Connect your sales data seamlessly with your accounting software
Easily integrate platforms like QuickBooks Online and Sage to automate invoicing, track payments, and simplify financial reporting across all your sales channels

Accounting Channels

Setting up Handheld Devices in Helm

The Frequently Asked Questions (FAQs) section provides clear, concise answers to the most common queries raised by Helm users. It is designed to save you time by addressing recurring topics such as system setup, daily operations, troubleshooting, and best practices. Each article offers practical guidance in a straightforward format, ensuring you can resolve issues quickly and make the most of Helm 3.6’s features.

Whether you are a new user seeking clarification or an experienced operator looking for quick reminders, this section serves as your first point of reference before contacting support.

FAQs

This page walks you through configuring handheld scanners with the Despatch Cloud app: removing an older 3.4 build, enabling secure Proximity Login by whitelisting device IPs, and installing plus configuring version 3.5 with your DC URL and API Key. It finishes with login options: including barcode login: and practical troubleshooting so devices are ready for inventory checks, receiving, relocations, and order fulfilment, all tracked by user and time.

Setup Handheld Scanners with our App

This guide will instruct on how to configure your Helm account on Handheld Scanners using the Helm mobile application.