Driven Brands Integration Setup Guide

This guide explains how to connect your Driven Brands account to Helm, enabling automated order import, real-time inventory synchronisation, centralised fulfilment, and simplified reporting so you can manage Driven Brands operations alongside your other sales channels from a single interface.

Last updated 4 months ago

What is Driven Brands

Driven Brands is a leading automotive services company that operates multiple brands in car maintenance, repair, and paint services. Their platform allows approved suppliers and partners to provide parts, consumables, and service-related products to franchise locations and corporate-owned service centres. Integrating Driven Brands with Helm allows suppliers to automate order handling, keep inventory synchronised, and streamline fulfilment for all participating service locations.

PROS ✅

CONS ❌

Direct access to a large network of automotive service centres across multiple brands.

Onboarding requires supplier approval and may involve validation of product data and certifications.

Centralised order and inventory synchronisation through Helm, reducing manual reconciliation.

Product catalogues must meet Driven Brands’ standards, including part numbers, OEM references, and safety compliance.

Efficient management of SKUs, stock levels, and order fulfilment for multiple locations from one system.

Commercial terms, pricing, and shipping rules vary by brand and location.

Step-by-Step Setup

Step 1 — Start the Driven Brands integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for Driven Brands, and select Add / Install.

Note:

You must have an approved supplier account with Driven Brands before live orders can be processed.

Step 2: Obtain and Enter Your Credentials

Driven Brands will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Active – Toggle Is Active to enable the channel.

  • Name – Assign a clear label (e.g. Driven Brands Automotive Supplies).

  • API URL / Endpoint – Enter the API or endpoint URL provided by Driven Brands.

  • API Key / Token – Paste the API key or access token from your Driven Brands supplier account.

  • Selected Channel / Market – If multiple regions or brand divisions are supported, choose the appropriate one.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Credentials – Choose any additional configuration settings to tailor the integration to your operational requirements.

  • Settings – Select the warehouse from which goods will be despatched for this integration and select any additional settings you may require.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure your Company Information for this sales channel; by default, details from General Settings will be used.

  • Commercial Invoice – Set up Commercial Invoice Information specific to this channel, or retain those from General Settings.

  • Despatch Emails – Decide whether Helm should transmit order despatch emails with carrier tracking information; configure as required.

  • Feedback Emails – Elect to send order feedback emails; configure accordingly.

🔐 Credentials should correspond with those used to access your Driven Brands supplier dashboard.

Step 3: Save and Activate

Click Submit (or Save) to store your credentials.

Helm will attempt to connect to Driven Brands. On success, you’ll see a confirmation and the channel will be active. Orders and inventory will then begin synchronising automatically.

If errors occur:

  • Check that your Driven Brands supplier account is fully active and approved.

  • Verify your API key or token is valid.

  • Confirm your product data meets Driven Brands’ required format.

Completion

Once connected, your Driven Brands channel will be fully manageable from Helm: orders will import automatically, stock will remain up to date, invoices can be tracked, and fulfilment will run in sync with your other sales channels — keeping your operations efficient and compliant.