Coperama Integration Setup Guide

This guide explains how to connect your Coperama account to Helm, enabling automated order import, real-time inventory synchronisation, centralised fulfilment, and streamlined supplier management so you can manage your Coperama operations alongside other sales channels from a single interface.

Last updated 4 months ago

What is Coperama

Coperama is a leading international procurement platform for the hospitality sector, providing hotels, restaurants, and catering businesses with access to a wide range of food, beverage, non-food and service suppliers. By listing on or integrating with Coperama, suppliers can reach a large network of professional hospitality buyers while standardising order and invoice management.

By integrating Coperama with Helm, suppliers can automate order handling, maintain accurate stock levels, and simplify fulfilment: reducing errors and improving efficiency.

PROS ✅

CONS ❌

Access to a large network of hospitality businesses across multiple countries.

Onboarding requires approval and may include supplier vetting and compliance checks.

Centralised management of orders, stock and invoices in Helm.

Product data must meet Coperama standards, including correct categorisation and specifications.

Increased visibility and credibility within the professional hospitality industry.

Payment terms and commission structures vary by country and category.

Step-by-Step Setup

Step 1 — Start the Coperama integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for Coperama, and select Add / Install.

Note: You must have an approved supplier account with Coperama before live orders can be processed.

Step 2: Obtain and Enter Your Credentials

Coperama will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Active – Toggle Is Active to enable the channel.

  • Name – Assign a clear label (e.g. Coperama EU Supplier).

  • API URL / Endpoint – Enter the API or endpoint URL provided by Coperama.

  • API Key / Token – Paste the API key, access token, or connection credentials from your Coperama supplier account.

  • Selected Channel / Market – If multiple regions are supported, choose the appropriate one (e.g. Spain, Germany, EU).

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Credentials – Choose any additional configuration settings to tailor the integration to your operational requirements.

  • Settings – Select the warehouse from which goods will be despatched for this integration and select any additional settings you may require.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure your Company Information for this sales channel; by default, details from General Settings will be used.

  • Commercial Invoice – Set up Commercial Invoice Information specific to this channel, or retain those from General Settings.

  • Despatch Emails – Decide whether Helm should transmit order despatch emails with carrier tracking information; configure as required.

  • Feedback Emails – Elect to send order feedback emails; configure accordingly.

🔐 Credentials should correspond with those used to access your Coperama Marketplace seller dashboard.

Step 3 — Save and activate

Click Submit (or Save) to store your credentials.

Helm will attempt to connect to Coperama. On success, you’ll see a confirmation and the channel will be active. Orders and inventory will then begin synchronising automatically.

If errors occur:

  • Check that your Coperama supplier account is fully active and approved.

  • Verify your API key or credentials are valid.

  • Confirm your product data meets Coperama’s required format.

Completion

Once connected, your Coperama channel will be fully manageable from Helm: orders will import automatically, stock will remain up to date, invoices can be tracked, and fulfilment will run in sync with your other sales channels: keeping your operations efficient and compliant.