The Range Integration Setup Guide

This guide explains how to connect your The Range account to Helm, enabling automated order import, real-time inventory synchronisation, centralised fulfilment, and streamlined supplier management so you can manage The Range operations alongside your other sales channels from a single interface.

Last updated 4 months ago

What is The Range

The Range is a UK-based retailer offering home, garden, DIY, and leisure products. Suppliers can sell a wide variety of products, including furniture, home décor, garden items, and household essentials. Integrating The Range with Helm allows suppliers to automate orders, synchronise inventory, and manage fulfilment efficiently while ensuring product listings are accurate and up to date.

PROS ✅

CONS ❌

Access to a large UK retail audience across multiple store locations and online.

Supplier onboarding requires approval and adherence to The Range’s marketplace or supplier standards.

Centralised management of orders, stock levels, and fulfilment in Helm.

Product data must meet The Range’s requirements, including SKUs, descriptions, images, and technical specifications.

Supports SKU management, product variations, and accurate inventory tracking.

Shipping, invoicing, and returns policies may vary and must comply with The Range’s procedures.

Step-by-Step Setup

Step 1 — Start The Range integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for The Range, and select Add / Install.

Note: You must have an approved supplier account with The Range before live orders can be processed.

Step 2: Obtain and Enter Your Credentials

The Range will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Active – Toggle Is Active to enable the channel.

  • Name – Assign a clear label (e.g., The Range UK).

  • Username - Enter your username.

  • Password - Enter your password.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Credentials – Choose any additional configuration settings to tailor the integration to your operational requirements.

  • Settings – Select the warehouse from which goods will be despatched for this integration and configure shipping carriers and SLAs.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure your company and brand details for this sales channel; defaults from General Settings will be used.

  • Commercial Invoice – Enter invoice information specific to this channel, or use General Settings defaults.

  • Despatch Emails – Decide whether Helm should transmit order despatch emails with carrier tracking information.

  • Feedback Emails – Choose whether to send order feedback emails; configure accordingly.

🔐 Credentials should correspond with those used to access your The Range supplier dashboard.

Step 3: Save and Activate

Click Submit (or Save) to store your credentials.

Helm will attempt to connect to The Range. On success, you’ll see a confirmation and the channel will be active. Orders, inventory updates, and product information will begin synchronising automatically.

If errors occur:

  • Verify your The Range supplier account is fully approved.

  • Confirm the API key or credentials are valid.

  • Ensure product specifications and stock information meet The Range’s requirements.

Completion

Once connected, your The Range channel will be fully manageable from Helm: orders will import automatically, stock will remain up to date, invoices and despatch updates will synchronise, and your operations will stay efficient and compliant across all UK retail buyers.