Liverpool Integration Setup Guide

This guide explains how to connect your Liverpool account to Helm, enabling automated order imports, inventory synchronisation, and centralised fulfilment management. Once connected, you can manage all Liverpool operations directly within Helm alongside your other sales channels.

Last updated 4 months ago

What is Liverpool

Liverpool is one of Mexico’s largest department store chains, offering a wide range of fashion, home goods, and electronics. Integrating Liverpool with Helm allows seamless automation of order processing, real-time inventory management, and synchronised product data across multiple channels.

PROS ✅

CONS ❌

Access to a leading retail network in Mexico.

Requires valid API credentials provided by Liverpool.

Real-time synchronisation of orders, stock, and fulfilment updates.

Product SKUs must match between Helm and Liverpool.

Centralised visibility and reporting through Helm.

Certain product categories may require approval or additional mapping.

Automated tracking and despatch communication to customers.

Setup may involve language and currency configuration for localisation.

Step-by-Step Setup

Step 1: Start the Liverpool integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for Liverpool, and select Add / Install.

Note: You must have an active Liverpool seller account with API credentials generated from your Liverpool partner portal.

Step 2: Obtain and Enter Your Credentials

Liverpool will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Name – Assign a clear label (e.g., Liverpool Store MX).

  • API URL – Enter the full API endpoint URL provided by Liverpool.

  • API Key – Paste the API key issued by Liverpool.

  • Selected Channel – Choose the specific Liverpool sales channel you wish to connect.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Additional Credential Settings – Choose any additional configuration settings.

  • Settings – Select the warehouse for fulfilment and configure shipping SLAs.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure company details for invoices and branding.

  • Commercial Invoice – Enter VAT ID and company address if required.

  • Despatch Emails – Decide whether Helm should send dispatch notifications and tracking updates.

  • Feedback Emails – Enable order feedback emails if required.

🔐 Credentials should correspond with those used to access your Liverpool partner dashboard.

Step 3: Save and Activate

Once the credentials are submitted, Helm will verify the connection with Liverpool. After successful verification, the channel will be activated, and order imports, inventory updates, and fulfilment information will begin syncing automatically according to your configured settings.

Completion

Your Liverpool channel is now successfully integrated with Helm. Orders will import automatically, stock levels will stay synchronised, and fulfilment data will be pushed to Liverpool in real time. This ensures seamless multichannel management and reliable performance across your retail operations.