Parts Town Integration Setup Guide

This guide explains how to connect your Parts Town account to Helm, enabling automated order import, real-time inventory synchronisation, centralised fulfilment, and streamlined supplier management so you can manage Parts Town operations alongside your other sales channels from a single interface.

Last updated 4 months ago

What is Parts Town

Parts Town is a leading distributor of commercial foodservice parts and equipment, serving restaurants, cafes, and hospitality businesses across the U.S. and Canada. By integrating with Parts Town, suppliers can manage orders, inventory, and fulfilment for a professional buyer network, ensuring timely delivery of replacement parts and consumables.

Integrating Parts Town with Helm allows suppliers to automate order handling, synchronise stock, and streamline fulfilment workflows while maintaining accurate product and pricing information.

PROS ✅

CONS ❌

Access to a large network of professional foodservice buyers.

Supplier onboarding requires approval and may involve validation of product data and certifications.

Centralised management of orders, stock levels, and fulfilment in Helm.

Product information must meet Parts Town standards, including accurate part numbers, descriptions, and imagery.

Support for detailed product attributes, part numbers, and replacement compatibility.

Commercial terms, shipping rules, and invoicing procedures vary by product category and supplier account.

Step-by-Step Setup

Step 1 — Start the Parts Town integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for Parts Town, and select Add / Install.

Note: You must have an approved supplier account with Parts Town before live orders can be processed.

Step 2: Obtain and Enter Your Credentials

Parts Town will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Active – Toggle Is Active to enable the channel.

  • Name – Assign a clear label (e.g. Parts Town Foodservice Parts).

  • API URL / Endpoint – Enter the API or endpoint URL provided by Parts Town.

  • API Key / Token – Paste the API key, access token, or connection credentials from your Parts Town supplier account.

  • Selected Channel / Market – If multiple regions are supported, choose the appropriate one.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Credentials – Choose any additional configuration settings to tailor the integration to your operational requirements.

  • Settings – Select the warehouse from which goods will be despatched for this integration and select any additional settings you may require.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure your Company Information for this sales channel; by default, details from General Settings will be used.

  • Commercial Invoice – Set up Commercial Invoice Information specific to this channel, or retain those from General Settings.

  • Despatch Emails – Decide whether Helm should transmit order despatch emails with carrier tracking information; configure as required.

  • Feedback Emails – Elect to send order feedback emails; configure accordingly.

🔐 Credentials should correspond with those used to access your Parts Town supplier dashboard.

Step 3: Save and Activate

Click Submit (or Save) to store your credentials.

Helm will attempt to connect to Parts Town. On success, you’ll see a confirmation and the channel will be active. Orders, inventory updates, and product data will begin synchronising automatically.

If errors occur:

  • Verify your Parts Town supplier account is fully approved.

  • Confirm the API key or credentials are valid.

  • Ensure product and part data matches Parts Town’s required format.

Completion

Once connected, your Parts Town channel will be fully manageable from Helm: orders will import automatically, stock levels will stay up to date, invoices and despatch updates will flow correctly, and your operations will remain efficient and compliant across all foodservice accounts.