RedCare Pharmacy Integration Setup Guide

This guide explains how to connect your RedCare Pharmacy account to Helm, enabling automated order imports, real-time inventory synchronisation, and centralised fulfilment management. Once connected, you can manage RedCare Pharmacy alongside your other sales channels directly from Helm.

Last updated 4 months ago

What is RedCare Pharmacy

RedCare Pharmacy is a healthcare and pharmaceutical retailer that offers a wide range of prescription medications, over-the-counter products, and health-related items. Integrating RedCare Pharmacy with Helm allows automated order imports, synchronised stock levels, and efficient fulfilment across multiple channels.

PROS ✅

CONS ❌

Access to a specialised customer base in the pharmacy sector.

Requires valid API credentials issued by RedCare Pharmacy.

Real-time synchronisation of orders, stock, and fulfilment updates.

SKUs must match between Helm and RedCare Pharmacy for accurate synchronisation.

Centralised management of dispatch and tracking notifications.

Compliance requirements for healthcare products may affect integration.

Streamlined workflow for regulated and healthcare products.

Some product categories may require additional mapping or approval.

Step-by-Step Setup

Step 1: Start the RedCare Pharmacy integration in Helm

  1. Log in to your Helm account.

  2. Navigate to Settings → Sales Channels.

  3. Click Add New Channel, search for RedCare Pharmacy, and select Add / Install.

Note: You must have an active RedCare Pharmacy account with valid API credentials.

Step 2: Obtain and Enter Your Credentials

RedCare Pharmacy will provide the credentials required for integration. In Helm, fill out the following fields with the details provided:

  • Name – Assign a clear label (e.g., RedCare Pharmacy Store).

  • API URL – Enter the full API endpoint URL provided by RedCare Pharmacy.

  • API Key – Paste the API key issued by RedCare Pharmacy.

  • Selected Channel – Choose the specific RedCare Pharmacy channel you wish to connect.

Ensure credentials are copied exactly as provided to avoid connection issues.

Optional configuration tabs include:

Adjust these parameters in accordance with your business protocols.

  • Additional Credential Settings – Choose any additional configuration settings.

  • Settings – Select the warehouse for fulfilment and configure shipping SLAs.

  • Stock Control – Enable Auto Sync Stock to maintain inventory parity.

  • Brand – Configure company details for invoices and branding.

  • Commercial Invoice – Enter VAT ID and company address if required.

  • Despatch Emails – Decide whether Helm should send dispatch notifications and tracking updates.

  • Feedback Emails – Enable order feedback emails if required.

🔐 Credentials should correspond with those used to access your RedCare Pharmacy account.

Step 3: Save and Activate

Once the credentials are submitted, Helm will verify the connection with RedCare Pharmacy. After successful verification, the channel will be activated, and order imports, inventory updates, and fulfilment information will begin syncing automatically according to your configured settings.

Completion

Your RedCare Pharmacy channel is now fully integrated with Helm. Orders will import automatically, inventory levels will remain synchronised, and fulfilment updates will synchronise in real time. This ensures efficient operations and centralised management of your RedCare Pharmacy sales channel within Helm.